Piston AI Terms and Conditions

Last Updated: Sep 27, 2025

Welcome to PistonAI! These Terms and Conditions govern your use of our AI automation services and set forth the legal agreement between you and PistonAI.

1. Acceptance of Terms

By using PistonAI services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with these terms, please discontinue use of our services.

2. Service Description

PistonAI provides AI-powered automation solutions including voice agents, CRM integrations, and analytics dashboards. While we currently specialize in HVAC industry solutions, we plan to expand to serve all industries in the future.

3. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms:

Permitted Uses:

• Business automation and lead capture
• Customer service enhancement
• Analytics and reporting for business insights
• Integration with your existing business systems

Prohibited Uses:

• Any illegal, harmful, or fraudulent activities
• Attempting to disrupt or damage our systems
• Using the service to violate any local, national, or international laws
• Harassment, spam, or abuse through the AI systems

Analytics Data Usage:

You may use analytics data generated by our systems for your internal business purposes only. Do not share sensitive analytics data with unauthorized third parties.

4. Intellectual Property Rights

PistonAI Ownership:

• We retain ownership of our AI agent configurations, system architecture, and proprietary processes
• Our business methods, algorithms, and technical implementations remain our intellectual property
• You may not reverse-engineer our systems

Your Data Ownership:

• You retain complete ownership of your business data, customer information, and call recordings
• Your proprietary business information remains yours throughout and after service termination
• We do not claim any ownership rights to your data

5. Data Usage and Privacy

Our Data Practices:

• We may use aggregated, anonymized data to improve our AI systems
• Your specific business data is never shared with third parties
• We guarantee complete privacy of your customer information
• We never sell, rent, or distribute your data to external parties

Your Data Rights:

• Request deletion of your data at any time
• Export your data in standard formats
• Receive notification of any data security incidents
• Maintain control over how your data is used within our systems

6. Third-Party Integrations

Our services integrate with several third-party platforms including:

• Jobber (CRM)
• Google Services (Sheets, Drive)
• Retell AI (Voice processing)
• N8N (Workflow automation)

Important Disclaimers:

• We are not responsible for the privacy practices of these third-party services
• Third-party outages or changes may affect our service delivery
• You should review the terms and privacy policies of integrated services

7. Service Availability and Support

Service Level Expectations:

• We strive for maximum uptime but cannot guarantee 100% availability
• Support is provided for debugging and minor optimizations
• Major feature requests may require separate agreements

Limitation of Support:

• Support does not include training on third-party platforms
• We focus on our AI systems and integrations, not general business consulting
• Response times may vary based on complexity and current workload

8. Modifications to Terms

We reserve the right to update these Terms and Conditions as our service evolves. We will:

• Provide reasonable notice of material changes
• Continue to honor existing service commitments
• Never remove capabilities already provided to your business

Updated terms take effect upon posting to our website or notification to you.

9. Disclaimer of Warranties

IMPORTANT LEGAL NOTICE:

PistonAI provides services "as-is" without warranties of any kind. We make no guarantees about:

• Perfect AI performance in all scenarios
• Compatibility with all existing systems
• Uninterrupted service availability
• Specific business outcomes or results

10. Limitation of Liability

CRITICAL LIABILITY LIMITATION:

To the maximum extent permitted by law, PistonAI's total liability is limited to the monthly service fee paid. We are not liable for:

• Lost business opportunities or revenue
• Data loss due to third-party service failures
• Consequential or indirect damages of any kind
• Business interruption or operational disruptions
• Catastrophic AI system failures or errors

By using our services, you acknowledge and accept these limitations.

11. Indemnification

You agree to indemnify PistonAI against any claims arising from:

• Your use of our services for illegal purposes
• Violation of these Terms and Conditions
• Misuse of customer data obtained through our systems
• Any actions that damage our reputation or business

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Ontario, Canada. Any legal proceedings must be conducted in Ontario courts.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

Questions about these Terms and Conditions? Contact us:

Effective Date: These Terms and Conditions are effective as of the date you first use PistonAI services.

By continuing to use our services, you confirm your acceptance of these Terms and Conditions.