Piston AI Privacy Policy

At Piston AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI automation services.

1. Information We Collect

Business Information:

• Company name, address, and contact details
• Phone system integration data
• Service preferences and business requirements

Call Data:

• Call recordings from your AI agent interactions
• Call transcripts generated by our AI systems
• Call analytics including duration, sentiment analysis, and geographic data
• Customer names, phone numbers, and service inquiry details

System Data:

• Performance metrics and system diagnostics
• Integration logs and error reports
• Usage statistics and feature utilization data

Third-Party Access:

We access your Jobber CRM through secure OAuth protocols (we do not store your Jobber login credentials).

2. How We Use Your Information

Primary Service Delivery:

• Operating your AI voice agent for customer interactions
• Creating leads and service requests in your CRM
• Generating analytics reports and performance dashboards
• Providing system maintenance and technical support

Service Improvement (With Consent):

• We may use aggregated, anonymized data to enhance our AI systems
• Individual business data is never used without explicit consent
• Any data used for improvement is stripped of identifying information

Communication:

• Sending system alerts and performance notifications
• Providing customer support and technical assistance
• Delivering service updates and maintenance notices

3. Data Storage and Security

Where Your Data Is Stored:

• Retell AI servers (for voice processing and call handling)
• Google Cloud Platform (for analytics and reporting)
• Hostinger servers (for system management and backups)

Security Measures:

• Industry-standard security protocols protect all data transmission
• Access controls limit who can view your business information
• Regular security audits ensure system integrity
• However, we do not specify particular encryption standards as systems may evolve

Data Retention:

• We maintain your data for a minimum of 30 days for system functionality
• Historical data may be retained longer for analytics purposes
• You can request specific retention periods for your business needs

4. Data Sharing and Third Parties

We Never Share Your Data:

• Guaranteed Privacy: We never sell, rent, or distribute your customer data
• Your business information remains completely confidential
• Customer call recordings and transcripts are never shared with external parties

Necessary Third-Party Services:

Our service integrates with the following platforms to provide functionality:

• Jobber: CRM integration for lead creation
• Google Services: Analytics and reporting dashboards
• Retell AI: Voice processing and call handling
• N8N: Workflow automation and system integration

Important: Each third-party service has its own privacy policy. We are not responsible for their privacy practices, and we encourage you to review their policies directly.

Legal Requirements:

We may disclose information only when legally required by valid court orders, subpoenas, or government regulations.

5. Your Privacy Rights

Data Control:

• Access: Request copies of all data we have about your business
• Export: Download your data in standard, portable formats
• Deletion: Request removal of your data from our systems at any time
• Correction: Update or correct any inaccurate information we maintain

How to Exercise Your Rights:

Contact us using the information at the end of this policy. We will respond to your requests within 30 days.

Data Portability:

Upon termination of service, all your data is fully transferred to you with nothing retained on our systems.

6. Cookies and Tracking

Currently, our service does not use cookies or web tracking technologies. If this changes in the future, we will update this policy and notify you of any new tracking practices.

7. Data Breach Notification

In the unlikely event of a data security incident:

• You will be notified within 72 hours of discovery
• We will provide details about what information was potentially affected
• We will outline steps being taken to address the incident
• We will offer guidance on protecting your business and customers

8. Children's Privacy

PistonAI services are designed for business use and are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

9. International Data Transfers

Your data may be processed and stored in servers located in different countries through our third-party service providers. We ensure that all data transfers comply with applicable privacy laws and maintain appropriate security measures.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes in our services or business practices
• New regulatory requirements
• Enhanced privacy protections

When we make changes:

• You will receive advance notice via email
• Updated policy will be posted on our website
• Material changes require your consent to continue using services

11. Your Consent

By using PistonAI services, you consent to:

• The collection and use of your information as described in this policy
• Processing of call recordings and business data for service delivery
• Integration with third-party services necessary for system functionality

You may withdraw consent at any time, though this may affect service availability.

12. Privacy by Design

We built PistonAI with privacy as a core principle:

• We collect only the minimum data necessary for service functionality
• Your data is used exclusively for delivering the services you requested
• We provide transparent controls over your information
• Security measures protect your data throughout its lifecycle

13. Contact Information

Questions about this Privacy Policy or your data?

We are committed to addressing your privacy questions and concerns promptly and transparently.

This Privacy Policy is effective as of Sep 27, 2025 and applies to all PistonAI services and customer interactions.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.